So I was on the reference desk yesterday when the phone rang. All excited I was, what with the opportunity to do the bit of the job I love most and all. I answer, and as per typical procedure the patron begins by asking a question that will have nothing whatsover to do with what he actually wants to know[1]:
“Do you have a public library?”
I haven’t perfected my reference fu yet, so it takes me about two blinks to process the question and decide what might prove to be the shortest path to the patron’s actual query. “There is a public library in Rolla, yes. Would you like me to look up its telephone number?”
“Yeah,” the patron says. I think this seems too easy, but I turn to Google and get the number for dude.
I start giving him the info and he cuts me short. “No, no, no,” he says. “Do you have computers the public can use?”
“At the university library or the public library?”
“At the university. Do you have computers the public can use?”
So I tell him we do have several computers open to the public and tell him where they are in the library. He doesn’t quite get the concept, his following questions indicate, but I think I finally convince him that “a number of computers open to the public” actually means “a number of computers open to the public.”[2]
And then he says, “I have another question.” He’s all furtive, I can hear the electrons shifting their eyes as they rush across the wires into the receiver.
“Sure,” I say. “How can I help you?”
And he asks if we restrict access to any websites, like Myspace or blogs or (little small voice)adult websites(/little small voice) or Facebook. And I tell him that know, we do not filter any content, we are devoted to freedom of information and further realize that any sort of censorship could hamper the research mission of some patrons, which would be counter to our mission.
So he’s almost tired of the dance, and he asks, “Um. Is it OK if…like, what if I was on a web site and a pop up ad came on with, like, naked ladies on it? Would I have to leave?”
And I tell him no, that sort of thing is likely to happen and is understandable. “You wouldn’t kick me out?” he asks, incredulous. I assure him we would not.
So he takes the plunge: “Is it OK for somebody to come to the library to look at porn?”
Ugh. I have to tell him the truth, that we take action only if someone complains that the viewer is creating a hostile environment. I reiterate our commitment to free access to information, tell him porn is prohibited but not discouraged, and ask if there’s anything else I can help him with.
He can’t believe it. The nervous in his voice is joined by elation, by excitement. He begins a fugue of offering half-assed justifications for both his desire and for his misunderstanding of the reason for our policy (”I guess you realize boys will be boys, eh? eh?”), sometimes vomiting up a chunk of something truly vile (”maybe they can get an idea of something to do with the girls”), pausing occassionally after again asking the question of whether porn is allowed.
Finally I get him off the phone, and I fear I’ve gotten him off on the phone.
It speaks for itself, I guess, but really: How the hell could anyone enjoy looking at porn in a public place?